Klantenservice

SneakerBAAS uses a secure internet payment system called Shopify Payment to process all orders. You can choose between several secure payment options. The payment is done in a secured environment and can be done in several ways: Paypal, Klarna and creditcard. 

For more information or terms and conditions of the payment method Klarna click here

SneakerBAAS ships to countries in Europe. It is possible to order from outside Europe, please send us an email at webshop@sneakerBAAS.com with your shipping request. Exceptions can only be made for orders that contain no items of the brand ‘Nike’ and any of it’s other brands.  

SneakerBAAS  ships  all orders  with a  reputable and reliable  shipping companies like:  

- UPS 

- FEDEX  

- POST NL 

An order placed before 15:00 on a working day is usually shipped the same day and is usually brought to you in a couple of days by the shipping company. This depends on the country you live in. The delivery of an order is within 14 working days if the product is in stock.

Shipping time (approx.): 

- Europe: 3 – 5 working days

- Rest of the world: 6 – 9 working days

Please note  that  local  charges  (customs  duty,  sales tax)  may be  added  to your  order, depending  on your  region  and  local  customs  Duties.  

These  charges  are  at  your own expense. 

The shipping costs depends of the delivery address, weight and the size of your order. Duty  and import  tax  are levied  if the parcel  has reached  the shipping address. The recipient of the package must pay these costs.  SneakerBAAS  is not responsible  for these costs and  these costs are not  paid because  we have no influence on  these expenses.

All sales are final. We check all goods before sending them out. We accept returns in case the goods are damaged due to transportation. When we approve a return, items need to be returned with proof of purchase within 7 days of getting our approval. When a return gets lost, or damaged during shipment we do not take any responsibility. Usage of a trackable system when returning items to us is strongly recommended. Refunds will take place after we received the returned goods.

Returns without any approval will not be accepted. Please do not send us a return without any approval from us. 

E-mail: webshop@sneakerBAAS.com

Phone: +31 (0)30-2682846

Opening hours: Monday till Friday from 9.00 - 17.00 (Amsterdam time) 

Office: 

SneakerBAAS

Kintgenshaven 1

3512 GX Utrecht

Netherlands 

Store:

SneakerBAAS

Donkerstraat 10

3511 KA Utrecht

Netherlands  

SneakerBAAS is committed to protect all the data of our customers, website visitors and third parties. Your trust in how we handle and store your data is of high importance to us, we will repay that trust by promising you that your personal information is safe with us. You can visit our website without providing any personal information, unless you log in with your SneakerBAAS account. We use the personal information provided by you to improve the shopping experience and speeding up the process of placing an order. For other activities we will use your personal information only with your approval. 

Use of your details  

When you engage business with us we are committed to protecting your personal information. We will only use the data to perform the contract we have with you, comply with our legal obligations and for our own legitimate business interests. To perform our contract we need the following personal details: full name, e-mail address, delivery address and payment information. Legitimate business interests could be: improving the website, products and services. To offer the best shopping experience possible we may ask you for your permission to send e-mail updates about our website, new products and price promotions. Of course you are free to unsubscribe from our updates. If you would like to do so please send an e-mail to: webshop@SneakerBAAS.com 

Legal Grounds for the usage of personal information  

According to the General Data Protection Regulation (implementation date 25th of May 2018) we have the obligation to inform you on what legal grounds we have to use your personal information. Because you engage business with us we have the obligation to perform the contract. To fulfil said contract we need your personal data to deliver the product and provide customer service and warranty. We need your personal information for the follow actions:

- Orders 

- Deliveries 

- Returns 

- Exchange products 

- Customer service and contact 

Besides the reasons mentioned above we may use your personal information when there is a legitimate business interest. This means that we may use the information provided to us to improve our customer service and (personal) customer experience. The protection of personal data is always priority and we will not place business interests above the security of data. The data may be used for the following: 

- Reviews and customer satisfaction research 

- Contact with our customer service 

- Visiting the SneakerBAAS webshop 

- Personal account

- Newsletter and e-mail 

- Personal advice 

- Promotions 

- Social media 

- Marketing 

- Security, Wi-Fi and cameras 

When we suspect fraud we have the legal right and obligation to use your personal details. There are other cases where you explicitly give us permission to use your personal information, such as subscribing to our newsletter. 

Security Policy

Accessibility to information  

We only give acces to your information to third-parties when they are necessary in the process of fulfilling the contract. These are the parties that have access to your information: 

- Delivery partners 

- Suppliers 

- IT partners 

- Payment partners

- Marketing partners 

- Review collection partners 

Third party companies with access to your information may only use the data when they deliver you a service on behalf of SneakerBAAS. 

SneakerBAAS does not and will not engage in the sales of personal data  

SneakerBAAS will not sell your personal information to third parties and will only give insight to personal information to parties which are directly involved in the fulfilment of the contract between SneakerBAAS and the customer. SneakerBAAS, the employees and third parties are obliged by the law to respect your information and handle the data with absolute care and security. 

Online privicy 

With every visit on our webshop your (temporarily) IP-address will be recognized and we can analyze how you got directed to our webshop. This data can be used in context of fraud prevention and to prevent and detect (attempt of) punishable behavior. We also store and analyze the data to track consumer behavior on our website. Based on your behaviour we can send you personalized promotions, new products, updates that might interest you, content of our newsletters and functionalities of our website. You declare that we may use the information gathered during your visit on our website, and the websites of third parties who cooperate with SneakerBAAS, with your approval. We may also link the information gathered to the details that are currently stored in our system to send you personalized product information an promotions. 

Address changes  

Customers are obligated to inform SneakerBAAS in case of any address changes. As long as we have not received any note about change of (delivery) address we cannot be held accountable for deliveries to the old address. 

Protected server  

SneakerBAAS has taken appropriate technical measures to ensure the safety of your personal information. Your data is protected 24/7 and handled with care and discreetness. 

Cookies

Cookies are small bits of information that are stored on your computer by your browser. SneakerBAAS may use cookies to recognize you on your next visit. To optimize the shopping and customer experience we can place a ‘cookie’ on your computer when you visit our website. This enables us to give you personalized information regarding promotion and products and prevents you from seeing the same products or information over and over. 

You can change the settings of your browser to prevent cookies from being placed during your visit on our website. You can find more information regarding the placement and prevention of cookies in the ‘Help’ section in the toolbar of your browser. 

For a visit on our website it is not necessary to accept cookies. For the correct functioning of the website it is advised to enable cookies. Disabling cookies may result in misfunctioning of the website, and you may not be able to cart products or check out. 

Questions?  

You can file a request to change, update or delete your personal information in our system by contacting the customer service. The contact details can be found below. We can also give you insight in what information we have stored in our system. If the Privacy Policy is changed you can find the latest up-to-date version on this page. In case of any additional questions about the Privacy Policy of SneakerBAAS or any other questions in general, please feel free to contact our customer service.